FREQUENTLY ASKED QUESTIONS
General
Where is your company located?
Our main office is in Hong Kong.
Do you have any retail locations?
Orders & Payment
How do I make changes after my order has been placed?
If you notice a mistake with your order after receiving an order confirmation email, please contact us via Live Chat. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and order number if available.
How to know if my order has completed?
Why don’t I receive the confirmed email after placing an order successfully?
Will I have to pay customs duties, taxes or other fees?
Which payment methods do you accept?
How do you secure my payment information?
Is my personal information kept private?
Jewelry
What is the material of your charms and bracelets?
Most of the charms and bracelets are made of 925 sterling silver. Some of the charms are made of murano glass or crystal.
Do your charms all fit Pandora & European style charm bracelets?
How to make personalized photo charm on 925 CHARM?
Why cannot I upload the picture when I want to make custom photo charm?
Shipping, Delivery & Returns
Do you ship worldwide?
For your convenience, we are very happy to ship our products to every place in the world. We are glad to offer Free Standard Shipping to Worldwide. For more information, please check Shipping & Delivery.
How long until I receive my jewelry?
What should I do if I can’t receive my parcel?
What if I don't like my jewelry after receive it?
What is your return policy?
What if I have a question that hasn’t been answered above?